Contact the desk

Who publishes this site

Newsroom Horizon is published by Newsroom Horizon Ltd, a company registered in Ireland. The details below are the ones to use for any formal correspondence, including corrections, data-protection requests and accessibility feedback. They are also the details a reader should use to establish who is responsible for the material — which is a reasonable thing to want to know before relying on anything published here.

There are two ways to reach the desk, and they carry the same weight. Email and telephone are the direct route and remain the better choice for anything formal, because they leave you holding your own copy of the exchange. A short form further down this page covers the same ground for readers who would rather not open a mail client; it asks only for what an enquiry needs and collects nothing beyond what you type into it.

Four routes, four subject lines

Using the right subject line genuinely speeds up a reply, because it determines who reads the message first. Everything arrives at the same address; the label does the sorting.

Send a message to the desk

The form offers the same four routes as the cards above. Choose the subject that fits, since it decides who reads the message first, and if you are reporting an error quote the sentence and name the page it appears on. Every field is required, because a message without a reply address or a subject cannot be answered properly.

The form is plain HTML with labelled fields and no script attached to it, so it behaves the same with a keyboard, a screen reader or a browser that blocks scripts. Nothing you type is stored on your device, and there is no tracking of any kind on this page.

Correction request checklist

A correction request that includes the following can usually be assessed the same day. One that does not may take considerably longer, because most of the work is establishing exactly which sentence is in question and what it should say instead.

• The full page title and its address.
• The exact sentence, table cell or list item in question, quoted.
• What is wrong with it, in one or two sentences.
• What you believe it should say instead.
• A source that supports the correction, with its publication date.
• Whether the error could lead a reader to a materially wrong conclusion.
• A reply address, if you would like to be told the outcome.

Every substantive request receives a reply, including requests that are not accepted, with the reasoning stated. Corrections are made in place, with a note recording what was wrong, what it now says and when the change was made; the superseded wording is retained where anyone might have quoted it. Pages are not silently amended and are not deleted to resolve a complaint.

What to expect, and what not to

Receipt is acknowledged where practical, and substantive enquiries receive a response within five working days. Data-protection requests are handled within the statutory period and may require proportionate verification of identity, which will be requested only if it is genuinely necessary to establish that the request comes from the person concerned.

Some requests cannot be met, and it is fairer to say so here than after a wait. This desk cannot give legal advice or an opinion on a specific legal situation. It cannot review, edit or comment on a reader’s own work. It cannot act as a complaints body about another publication — in Ireland, complaints against member publications are handled by the Office of the Press Ombudsman under the Code of Practice, and broadcasting and online safety matters fall to Coimisiún na Meán. It cannot confirm that anyone has completed anything, because there is nothing to complete. And it cannot introduce anyone to an employer or a commissioning editor.

Before you write

Correspondence is held only for as long as it takes to deal with the matter and any reasonable follow-up, and is not used for marketing of any kind. There is no mailing list on this site. The privacy notice sets out the lawful bases, the retention approach and your rights in full, including the route to the Data Protection Commission, which is the supervisory authority in Ireland.

Questions about contacting the desk